REFUND & RETURNS POLICY
Last updated: August 2026
We want you to be satisfied with your Disrupted Fashion Lab purchase. If you would like to request a return, please review the conditions below.
RETURNS
Return requests are accepted within 8 business days from the date you receive your order.
To request a return, contact us at hello@disruptedfashionlab.com and include your order number and reason for the return.
Please do not send an item back before contacting us and receiving return instructions.
RETURN CONDITIONS
To be eligible for a return, the item must be:
- Unworn and unused
- In its original condition
- Free from damage, stains, odors or signs of wear
- Returned with all original tags and packaging, where applicable
- Accompanied by proof of purchase or the relevant order information
We reserve the right to refuse a return where an item does not meet these conditions, subject to applicable law.
RETURN SHIPPING
Unless the item received is defective, damaged, incorrect, or otherwise required by applicable law, the customer is responsible for the cost of returning the item.
The original shipping charge is not refundable except where required by applicable law.
We recommend using a trackable shipping method when returning an item. Disrupted Fashion Lab cannot be responsible for a return shipment that does not reach us.
Return instructions and the appropriate return address will be provided after your return request has been approved.
REFUNDS
Once we receive and inspect your return, we will notify you regarding the status of your refund.
If approved, the refund will be issued to the original payment method, subject to any deductions permitted by applicable law.
The time required for the refund to appear in your account may vary depending on your bank or payment provider.
DAMAGED OR INCORRECT ITEMS
Please inspect your order when it arrives.
If you receive an item that is defective, damaged, or different from what you ordered, contact us as soon as possible at hello@disruptedfashionlab.com with your order number and relevant photographs or details.
We will review the issue and work with you to provide an appropriate solution.
EXCHANGES
If you would like a different size or item, contact us at hello@disruptedfashionlab.com.
Exchanges are subject to product availability. Because many Disrupted Fashion Lab pieces are produced in limited quantities, we cannot guarantee that another size or item will be available.
SALE AND DISCOUNTED ITEMS
Unless otherwise stated, items purchased using a promotional discount may be returned subject to the same eligibility requirements described above.
Any restrictions that legally apply to a particular sale or item will be clearly communicated before purchase.
NON-RETURNABLE ITEMS
Certain items may not be eligible for return where permitted by applicable law, including items that have been worn, used, altered, damaged after delivery, or otherwise do not meet the return conditions above.
This does not affect your rights regarding defective or incorrectly supplied products.
CANCELLATIONS AND CONSUMER RIGHTS
Nothing in this Refund & Returns Policy is intended to restrict any cancellation, refund, warranty, or other consumer rights available under applicable Israeli law.
Where applicable law provides the customer with rights that differ from this policy, the applicable legal requirements will prevail.
CONTACT
For returns, refunds, exchanges, or questions regarding an order:
hello@disruptedfashionlab.com
Disrupted Fashion Lab
Tel Aviv, Israel
